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See Why Customers Choose Us

See Why Customers Choose Us

Lesley Ortiz
Lesley OrtizBased on Google Reviews
Knowledgeable and communicative with great customer service! Alex and the Citadel team were great to work with. They got my roof quickly approved for replacement with my insurance company. The whole process was seamless and I ended up with a great looking roof! I would definitely recommend Citadel for any roofing projects!
Michael Stillson
Michael StillsonBased on Google Reviews
I was extremely impressed with Nick Capps and Citadel Contracting, in addition to doing a fantastic job replacing my roof he helped chase my insurance company for months until they finally paid a (valid) claim. He came out to my house multiple times for various insurance company requests/tests and provided all the continued follow-ups/quotes/photos needed to finally get the claim approved. I highly doubt I would have gotten the claim approved without his assistance and hugely appreciated his promptness in replying and getting everything done, plus of course the new roof looks and works great, highly recommend!!
Souvik Biswas
Souvik BiswasBased on Google Reviews
Alex and team from Citadel contracting is awesome to work with. They got it all covered starting from working with the Insurance claim advisor to getting the claim approved to offering a range of shingle choices to getting the job done in a very efficient manner. I was so impressed with their quality and professionalism that I got my gutters replaced by them. They are a super team and highly recommended. Thanks Alex !!
James Thompson
James ThompsonBased on Google Reviews
We had a great experience with Citadel Contracting. Great communication with Alex and he handled all of our needs very professionally.
Adam Shore
Adam ShoreBased on Google Reviews
Citadel was great! Alex came out explained everything that was wrong and all the steps of the process. They were all polite and professional supported us through the entire claims process. The work was well done and we were more than happy. We would have no issues asking them for any additional work around the house.
Elizabeth Turner
Elizabeth TurnerBased on Google Reviews
I can’t say enough great things about Citadel Contracting and the owner, Nick! From start to finish, they made the entire roofing process smooth and stress-free. Their team worked diligently to get my roof approved, handling all the details with my insurance company and making sure everything was taken care of properly. The customer service was top-notch—clear communication, prompt responses, and a genuine commitment to making sure I was happy with the results. They followed through on every promise, showed up on time, and delivered quality workmanship. If you’re looking for a reliable and professional roofing company that will go the extra mile, Citadel Contracting is the way to go! Highly recommend!
Broncofan
BroncofanBased on Google Reviews
Had a great experience with Citadel. Drew was easy to work with and stayed on top of everything all the way through from the very beginning until the new roof was done. Highly recommend this company!
Corey Oliphant
Corey OliphantBased on Google Reviews
Drew and the entire staff were great to work with. From start to finish the communication and planning was very well done. Drew stayed on top of everything for us and we could not have asked for better service with such a large project. We even got a visit from the owner, Nick, another wonderful young man. Also a thank you to Alex for checking in and helping get the ball rolling on this roof replacement. Thank you all and job well done!
Jason Rivera
Jason RiveraBased on Google Reviews
Alex was an excellent project manager, and was very helpful in the entire process! He maintained regular communication and clear expectations. Very glad we went with Citadel for our roof replacement!
Peggy MacMillan
Peggy MacMillanBased on Google Reviews
Very happy with my roof replacement using Citadel Contracting. It was a pleasure working with Alex. He was able to get the project approved by insurance and always kept me updated on the process. The project could not have gone any smoother. Thank you Citadel, Alex and the roofing team!
jim young
jim youngBased on Google Reviews
Max did a great job following up on all aspects of this job. He worked with insurance adjuster, workers on the job and recommended gutter guard specialists. I am 100% pleased with all aspects of this project.
John Boyette
John BoyetteBased on Google Reviews
Citadel is top notch. Led by Alex, they fought my insurance company for more than 3 months to get my roof replacement claim approved. Once they got approval, they promptly went to work. My roof was replaced in one day. The crew arrived on time, was very professional and respectful, and did a masterful job cleaning up. Alex is my hero and I highly recommend him and Citadel Contracting.!! You can't go wrong!!
Alan S.
Alan S.Based on Google Reviews
It was a pleasure and easy experience dealing with Citadel and Alex. Alex did a good job as project manager and it showed with deliveries, install and overall communication. It was a job well done.
Nancy Jones Recht
Nancy Jones Recht Based on Facebook Reviews
Nick at Citadel responded very quickly. He had a team out to check the flashing we were concerned about on a Friday, and they were here to replace it on Saturday morning. The guys did an excellent job. Very professional. I would definitely recommend Citadel Contracting to anyone. Very pleased with the work and the price.
Jane Smyth
Jane Smyth Based on Facebook Reviews
I am the original owner of a house built in 1996 in NW Raleigh, once the outskirts of our city! It was time for me to replace my roof; I had been pretty lucky thus far. I found the perfect roof company, CITADEL CONTRACTING, Nick Capps CEO to not only replace my roof, but to walk me through every step and detail along the way (advise, support, educate) and to interact with my insurance company. Nick was my partner, and I appreciate and value the excellent quality of work and service. If you need any roofing services, please contact NICK at (407) 756-7375. You will not regret it!

Nicholas Capps

CEO & Founder of CITADEL

Nick’s Journey to Building Citadel Contracting

Nick, the owner of Citadel Contracting, started his career with a strong background in sales and a natural drive to succeed. After seeing friends in the roofing industry thrive, he took a leap of faith and joined a storm restoration company in Orlando. Within his first year, Nick became the top residential salesman, proving his dedication and work ethic.

Over the years, he worked with industry leaders, managed teams, and grew a deep understanding of what customers need: honesty, reliability, and craftsmanship. Despite his success, Nick realized he wanted to do things his own way—focusing on people first, not just profits—and decided to launch his own company.

Citadel Contracting: Protecting What Matters Most

Founded with a commitment to integrity and exceptional service, Citadel Contracting was built to treat every customer’s home like their own. The name Citadel reflects their mission: to protect your home, your “castle,” with unmatched care and quality workmanship. From roof repairs to full replacements, Nick and his team take pride in delivering reliable, long-lasting solutions.

As a local business, Citadel Contracting understands the importance of trust and community, ensuring that every project—big or small—meets the highest standards. Their core values are simple: do what’s right, be dependable, and leave customers feeling confident in their investment.

Your Trusted Partner for
Roofing and Repairs

Residential Roof Services

Commercial Roof Services

Additional Services

Our Residential Roof Services

With Citadel Contracting, you can rest assured that our team is dedicated to helping our clients protect their castles. Our team will work endlessly to gain your trust by serving you with North Carolina’s traditional values of integrity, charm, and quality.

We feel every roof requires proper care and maintenance, and in order to maintain its health, we offer FREE roof inspections to all of our clients. Through this inspection process, we will determine the age and health of your roof.

Our Commercial Roof Services

With Citadel Contracting, you can rest assured that our team is dedicated to helping our clients protect their castles. Our team will work endlessly to gain your trust by serving you with North Carolina’s traditional values of integrity, charm, and quality.

We feel every roof requires proper care and maintenance, and in order to maintain its health, we offer FREE roof inspections to all of our clients. Through this inspection process, we will determine the age and health of your roof.

Our Additional Roof Services

With Citadel Contracting, you can rest assured that our team is dedicated to helping our clients protect their castles. Our team will work endlessly to gain your trust by serving you with North Carolina’s traditional values of integrity, charm, and quality.

We feel every roof requires proper care and maintenance, and in order to maintain its health, we offer FREE roof inspections to all of our clients. Through this inspection process, we will determine the age and health of your roof.

Choose Citadel Contracting to
Protect Your Home

Quality You Can Trust

Top materials, expert craftsmanship, no corners cut.

Experience That Delivers

Years of hands-on roofing and construction expertise.

Your Satisfaction Comes First

Clear communication, honest advice, and reliable results.

Built on
Integrity

Honest pricing, dependable work, and no surprises.

Our Work Speaks for Itself

Real results, real homes, real happy customers

The Citadel 5-Step Process

We start with a no-obligation inspection to understand your needs and provide honest recommendations.
You’ll get a clear, detailed estimate and a tailored plan that fits your project and budget.

Our experienced team gets to work, treating your home as if it were our own, with top-notch materials and care.

We make sure every detail is perfect, leaving no stone unturned to meet our high standards.
We’re not done until you’re happy. You’ll enjoy peace of mind knowing your investment is protected.

Save Big with Citadel Contracting

Two-Year Labor Warranty

Systems Plus Warranty Upgrade Options

Discounts up to $500

Affiliate Bonuses

One Time Transferrable Warranties

10 Year Manufacturer Warranty

Top Questions from Our Customers

Yes, we also provide gutters, siding, windows, drywall, painting, and decking repairs.

Yes, we assist homeowners through the insurance claims process to ensure you get the coverage you deserve.

Yes, we provide free inspections and estimates to help assess your roofing needs.

We’ll inspect your roof to check for signs of damage like leaks, missing shingles, or structural issues and recommend the best solution for your situation.
We can discuss financing options to help make your roofing project more manageable.
We focus on quality craftsmanship, customer trust, and treating every home like it’s our own. Your satisfaction is our priority.

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